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Urgent! Assistente atendimento ao cliente Job Opening In FLORIANOPOLIS – Now Hiring Grupo NC

Assistente atendimento ao cliente



Job description

Como Operador de Cobrança, você será responsável por manter a saúde da carteira de assinantes do NSC Total/Clube NSC.

Seu papel será essencial na recuperação de receitas e na redução da inadimplência, atuando ativamente no contato com os clientes através de WhatsApp, ligações telefônicas e sistema interno de gestão.



Responsabilidade e atribuições:

Entre suas principais atividades:

  • Realizar contato ativo com assinantes inadimplentes, buscando negociação e regularização dos débitos.

  • Utilizar WhatsApp corporativo e voz (telefone) como canais principais de abordagem.

  • Aplicar scripts de atendimento com empatia, clareza e foco em retenção da assinatura.

  • Registrar corretamente os atendimentos, retornos e resultados nas ferramentas internas.

  • Monitorar prazos de vencimentos, reenvio de boletos e eventuais cancelamentos.

  • Colaborar com a equipe de atendimento para garantir a melhor experiência do assinante.



Requisitos e qualificações:

  • Experiência anterior em cobrança ativa ou retenção de clientes (B2C).

  • Boa comunicação verbal e escrita saber conversar com o cliente de forma persuasiva e respeitosa.

  • Conhecimento em WhatsApp Business, ferramentas de CRM e telefonia (discadores).

  • Perfil organizado, focado em resultados, com proatividade e senso de dono.

  • Ensino médio completo (superior em andamento será um diferencial).

  • Desejável experiência anterior com assinaturas, clubes de benefícios ou recorrência.

  • Será um diferencial se você:

  • Já trabalhou com metas de recuperação de receita ou régua de cobrança.

  • Souber interpretar dashboards e indicadores de performance (ex: taxa de recuperação, tempo de resposta).

  • Tiver familiaridade com produtos de mídia, jornalismo ou clubes de vantagens.

  • Tiver conhecimento em plataformas como Pagar.me, Mundipagg, RD Station ou similares.



Informações adicionais:

Benefícios

Assistência Médica | Unimed

Viver Bem | Telemedicina e Telepsicologia

Seguro de Vida

Previdência Privada

Auxílio Creche*

Vale Alimentação

GoGood | Academias e bem-estar

Guapeco | Plano de Saúde Pet

Clube NSC | Clube de descontos NSC

Licença Maternidade e Paternidade estendidas

PPR | Programa de Participação nos Resultados

NSC Total | Portal Jornalístico e de Entretenimento

Vale Transporte ou Estacionamento gratuito

Associação ANSC

SESC


Required Skill Profession

Other General



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