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Urgent! Assistente de Atendimento ao Cliente Job Opening In Itapira – Now Hiring Universidade dos Campeões - Grupo AVDA

Assistente de Atendimento ao Cliente



Job description

ESTAMOS CONTRATANDO: ASSISTENTE DE ATENDIMENTO AO CLIENTE

Local de trabalho: Itapira – Presencial

Você é aquele tipo de profissional que resolve, encanta e fideliza?

Tem mais de 8 anos de experiência lidando com público, solucionando demandas com empatia e agilidade, e acredita que um bom atendimento faz toda a diferença?

Então essa oportunidade é pra você!

Buscamos uma pessoa com perfil sênior, que conheça bem a rotina de atendimento ao cliente, tenha jogo de cintura, organização e queira crescer junto com um time que valoriza a excelência no relacionamento com o cliente.

Se você é movido(a) por propósito, gosta de ouvir, entender e entregar soluções com eficiência, chegou a sua vez de fazer parte de um ambiente colaborativo, que preza por gente que faz acontecer!

RESPONSABILIDADES:
Realizar atendimento ativo e receptivo via telefone, WhatsApp, e-mail e outros canais digitais;

Registrar e acompanhar demandas no sistema, garantindo retorno ágil e resolutivo;

Atuar com foco na satisfação e fidelização dos clientes, buscando sempre a melhor experiência;

Apoiar os setores internos com informações e feedbacks dos clientes;

Participar de reuniões e treinamentos para melhoria contínua do atendimento;

Analisar indicadores de atendimento (NPS, tempo médio de resposta, etc.) e propor melhorias.

REQUISITOS:
Mínimo de 8 anos de experiência em atendimento ao cliente (presencial, online ou híbrido);

Ensino médio completo (superior cursando ou completo será um diferencial);

Boa comunicação oral e escrita;

Organização, paciência e proatividade;

Facilidade com tecnologia e sistemas de atendimento (CRM, ERPs, etc.);

Capacidade de trabalhar com múltiplas demandas e resolver conflitos com empatia.

O QUE OFERECEMOS:
Salário: R$ 2.500,00

Ticket alimentação: R$ 31,23 por dia trabalhado;

Plano de saúde – UNIMED (somente para o colaborador);

Ambiente de trabalho acolhedor e com oportunidades reais de crescimento;

Plano de Carreira e desenvolvimento contínuo;

Horário comercial de segunda a sexta-feira.

Aqui, o cliente está no centro e o atendimento é levado a sério.

Se você também pensa assim, queremos te conhecer!

  • Local de trabalho: Itapira, SP
  • Regime de contratação de tipo: Efetivo – CLT
  • Jornada: Período Integral
  • Nível hierárquico: Assistente


Required Skill Profession

Information And Record Clerks



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