Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: SAP iXp Intern Support Engineer Fieldglass.
Brazil Jobs Expertini

Urgent! SAP iXp Intern- Support Engineer Fieldglass Job Opening In São Leopoldo – Now Hiring SAP

SAP iXp Intern Support Engineer Fieldglass



Job description

What you’ll do

:

Position Title: SAP iXp Intern- Support Engineer Fieldglass


Location: São Leopoldo, RS (Hybrid – 3x per week)


Expected Duration: July, 2025 – July, 2027


Provide solutions to technical and functional issues impacting customers’ business processes and their ability to utilize SAP Fieldglass application.

• Enable customers to implement and operate their SAP solutions efficiently.


• Collaborate closely with other SAP Lines of Business (LOBs), working on a swarming mode to ensure great customer service.


• Provide consulting for customers on procedural issues and queries.


• Adheres to Key Performance Indicators (KPIs), especially responsiveness Service Level Agreements (SLAs) and Productivity goals.


• Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.


• Provide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat) and any other channel we release for our customers.


• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.


• Familiarize yourself and act in accordance with SAP Support Strategy and Culture.


• Handle escalated customer issues in team environments (swarming) and through individual-driven actions (such as incident solving or real-time support), in cooperation with experienced support engineers if necessary.

What you bring:

  •  Studying Information Technology/Computer Science or similar areas.

  •  Ability to effectively handle difficult and challenging customer interactions.

  • Ability to manage multiple tasks and projects with changing priorities.

  • Good communication skills, including the ability to speak and write fluently in English is a must.

    Proficiency in other languages is a plus.

  •  Ability to thrive in a fast-paced environment and to work cross-culturally.

  • Programming knowledge (Java, C++, ABAP/4, etc.) is a plus.

  •  Experience with one or more of the following is a plus:

  • Analyzing logs based on error codes

  •  Reading Java and object-oriented programming

  • Reading JSON (JavaScript Object Notation)

  •  XML, including SOAP and HTML

  • Fiddler and/or Soap UI applications

  •  Troubleshooting and debugging common web-browsers

  •  HTTP and security

  •  Writing SQL queries
  • Meet our team:

    The SAP Fieldglass team provides global support services to customers using our market-leading vendor management solution to simplify the process of procuring, managing, and optimizing flexible workforces.

    Our support ensures customers can gain visibility to improve cost control and results, flexibility to increase speed and Productivity, and confidence to manage compliance and security risks.

     *Please upload you CV in english

    Bring out your best


    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, you can bring out your best.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your SAP iXp Potential: Insight & Career Growth Guide