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Urgent! SAP iXp Intern - Technical Support SuccessFactors Employee Central Job Opening In São Leopoldo – Now Hiring SAP

SAP iXp Intern Technical Support SuccessFactors Employee Central



Job description

What you’ll do

:
  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

  • Root Cause Analysis of reported incidents

  • Create knowledge documentation, perform knowledge sharing, moderate forums, etc.

  • Participation in global projects around support processes, infrastructure requirements and quality assurance

  • Report errors to Development

  • Provide consulting for customers on procedural issues and queries

  • Monitor and enable SLA fulfillment via queue monitoring.
  • Who you are:


    We’re looking for someone who can challenge the status quo and likes to stay curious.

  • You enjoy working on meaningful projects and are energized by lifelong learning;

  • Good written and verbal communication skills;

  • Good presentation skills;

  • Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months);

  • Knowledge with Human Capital Management business processes would be a benefit;

  • Bias for action and initiative;

  • Problem solving/analytical skills;

  • Systematical, communicative and creative focus;

  • Flexible approach working in teams as well as environment;

  • Advanced English, Spanish is an advantage;

  • Office presence: 3 days a week.

  • Bring out your best


    SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, you can bring out your best.


    Required Skill Profession

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