SAP TripIt iXp Intern Customer Support Specialist

Job description

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.

We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.

The work is challenging – but it matters.

You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you?

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What You’ll Build**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact

**Position Title** : SAP TripIt iXp Intern – Customer Support Specialist

**Location:** São Leopoldo, Brazil

**Expected Start Date to End Date:** November 2025 – November 2027

+ Customer Assistance: Provide prompt, well-written, and friendly assistance to TripIt users via various channels, including email and social media.
+ Bug Troubleshooting: Identify and report bugs, collaborating with Product and Engineering for fixes and enhancements.
+ Documentation: Contribute feedback and insights to product support documentation, FAQs, and knowledge base articles.
+ Feedback Collection: Gather and report user feedback to the product and development teams to help improve the overall user experience.
+ Compliance: Assist in the verification and screening of accounts to ensure compliance with SAP standards.
+ Collaboration: Work closely with other teams, including Product, PR, Engineering, and Marketing, to ensure a cohesive and positive user experience.

**What You’ll Bring**

We’re looking for someone who takes initiative, perseveres, and stays curious.

You like to work on meaningful, innovative projects and are energized by lifelong learning.

+ Current university studen
+ Fluent in English (written and spoken)
+ Customer Focus: A genuine passion for helping customers and providing excellent customer service.
+ Communication Skills: Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
+ Team Player: Ability to collaborate with cross-functional teams and contribute to a positive work environment.

**Preferred Skills**

+ Problem-Solving: Ability to troubleshoot and solve problems efficiently and effectively.
+ Adaptability: Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.
+ Tech Savvy: Comfortable using basic digital tools and applications, with a willingness to learn more complex tools

**Where You Belong**

Be part of SAP Next Gen, a global community for students, universities, schools, and educational partners who are passionate about innovation and technology.

1.

**Culture of Collaboration:** Partner with experienced SAP colleagues and expert mentors who will support your growth.

Grow professionally through personalized mentoring, coaching, and career development support.
2.

**Project-driven Experience:** Kickstart your career with hands-on learning experiences, making an impact from day one by contributing to meaningful projects that help the world run better.

You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you and aligned with our learning approach.
3.

**Gain Visibility:** Build relationships with leaders and peers across teams and functions.

Showcase your ideas, skills, and creativity in a global, fast-paced environment.

Open doors for future career opportunities within SAP and beyond.

If you are passionate about travel and customer service, and thrive in a dynamic environment, we invite you to apply and join our team at TripIt. Together, let's make travel organizing an effortless and enjoyable experience for millions of users around the world.

Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!

#LifeAtSAP
#SAPNextGen

**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program (https://one.int.sap/me@sap/jobs_and_hiring/employee_referral/region/0000/lang/en) , according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process (https://jobs.sap.com/content/Ethical_usage_of_AI_in_the_recruiting_process/?locale=en_US) .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435617 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

Required Skill Profession

Other General