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Urgent! Senior Technical Architect Job Opening In São Paulo – Now Hiring Zendesk
Our Professional Services team implements, consults, and advises our wide array of customers as they map any number of business needs to Zendesk.
We are entrusted with the relationships, strategy, and product health of thousands of innovative companies using Zendesk, and it is our job to inspire and partner with them as they transform their businesses.
This position will be responsible for in-depth collaboration with customers to build a Zendesk environment that works seamlessly with their support practices and systems.
You will provide expertise based on your prior technical & customer solution experience, and will be ultimately responsible for definition, documentation, and execution of the appropriate technical solution.
These are all integral to the customer’s overall experience with Professional Services and ultimately Zendesk.
You will work hand-in-hand with a team Zendesk Professional Services Engagement Managers, Developers, and Consultants on various activities within a customer engagement as the technical solution designer and owner.
Responsibilities:
Understand, document, and implement customer requirements according to scope.
Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes.
Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful.
Execute design & configuration sessions with customers (onsite or remote)
Produce Technical Design Documents (“TDD”) and Zendesk Custom App Specification Documents in accordance with customer needs
Per TDD, perform functional testing and work closely with Zendesk developers on defect resolution
Document customer technical systems to find the most efficient solution for integrating them with Zendesk
Support the Consulting team with the functional design & configuration of Zendesk
Lead technical projects involving multiple development and architecture resources
Mentor junior colleagues on best practices and new technologies
Engage on several paid projects concurrently
Maintain technical product expertise across the entire Zendesk product line
Respond to high-profile, high-impact customer escalations in a confident manner
Gather technical requirements and provide level of effort estimates for customers
Requirements:
6 years+ System and/or Solution Architecture experience
Experience with various architectures (Web, Enterprise, SaaS) and methodologies
Experience with best practices for leading complex front end application development projects
Experience in agile scrum for software development; experience using JIRA or similar tools
Familiarity with a frontend programming language/framework (Javascript, React, Vue, etc)
Good understanding of customer support processes and infrastructure
Excellent instincts and ability to interface at a senior level with ease
Excellent communication, interpersonal skills, and eloquent writing skills
Passionate about customer service and how it can transform businesses
Strong organizational skills and an ability to multitask without getting frazzled
Ability to deliver consulting onsite & remotely
Bachelor's degree
Willing and able to travel domestically/internationally (40%) (when that is safe)
Nice to Have:
Familiarity with a backend programming language (Ruby, Python, C#, etc,)
Expert on Zendesk configuration and implementation approaches
Expert on Zendesk App Framework and related SSO capabilities
Zendesk Administrator Certification
Zendesk App Developer I Certification
Where We Work
Zendesk is not your average tech company.
We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more.
We also have a culture deeply dedicated to enabling conversations and providing appreciative support.
We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.
Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year.
We invest in diversity and inclusion so that our team reflects the diversity of the world around us.
We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
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Unlock Your Senior Technical Potential: Insight & Career Growth Guide
Real-time Senior Technical Jobs Trends in São Paulo, Brazil (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Technical in São Paulo, Brazil using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7175 jobs in Brazil and 1456 jobs in São Paulo. This comprehensive analysis highlights market share and opportunities for professionals in Senior Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Zendesk is currently hiring and seeking a Senior Technical Architect to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Technical Architect Jobs São Paulo.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Zendesk adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Technical Architect Jobs Brazil varies, but the pay scale is rated "Standard" in São Paulo. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Technical Architect typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Technical Architect interview at Zendesk, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Zendesk's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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