Software Engineer

Who are we?

Amdocs helps those who build the future to make it amazing.

With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.

For more information, visit Amdocs at 

In one sentence

Responsible for providing best-in-class technical support to a global customer base.
Maintains ownership of the resolution of complex technical problems, including debugging, technical troubleshooting, system validations, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

The role also involves system monitoring, health check reporting and daily housekeeping activities.

What will your job look like?

•    Proactively perform technical/operational tasks on the environments under your responsibility, including administration and monitoring of system performance and resources, housekeeping, backup, interfaces with external systems, etc.;
•    You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
•    You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
•    You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
•    You will collect measures and identify trends that indicate system performance and health;
•    Outage management, providing regular updates to clients on the status of any open issues and manage customers’ expectations in accordance with applicable SLAs;
•    You will track environmental and system changes;
•    You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
•    You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
•    Availability to execute and/or assist our customers on the execution of Maintenance Windows.

Most times those activities are planned, but unplanned activities shall also be expected (e.g. emergencies).

Most non-production-related Maintenance Windows are expected to be executed during business hours, while most production-related Maintenance Windows are typically executed outside normal business hours;
 

All you need is...

•    Bachelor's degree in Science/IT/Computer Science or equivalent
•    Strong technical, analytical, problem solving, and communication skills
•    Previous experience in Customer Production Operations and/or Support (3-5 years minimum)
•    Working knowledge of Linux environment, shell scripting and monitoring tools;
•    Working knowledge of Databases and SQL
•    Familiarity with commands and tools such as tcpdump, Wireshark, SoapUI, etc.;

Useful...
•    Previous experience in a Telco environment;
•    Familiarity with languages such as Ruby, Python;
•    Understanding of Telco networks and technologies;
•    Administration of Linux servers in virtualized environments;
•    Installing, configuring, and maintaining services such as JBoss, NGINX, etc.;
•    Familiarity with load balancers, firewalls, etc.;
•    Knowledge of network configuration and devices;
•    Previous interaction with Openet’s Products;
•    Operation of Virtualized and/or Containerized and/or Cloud solutions;

Specific Professional Skills/Competencies:
•    Demonstrated knowledge and experience in telecommunications, multi-media industry.
•    Deep understanding and proven track record of design and development methodologies
•    Strong technical skills and understanding gained through previous development experience
•    Technical, hands-on experience with Unix/Linux Operating Systems, mainly regarding environment administration, process automation and shell script implementation.
•    Proactive and customer-oriented behaviour.
•    Sense or Ownership: you will be the main point of contact with some of our customers’ engineers and managers, and it is fundamental that they rely on you as their preferred contact;
•    Understand the fundamental drivers of the telecommunication, multi-media industry at an operational level, and identify internal and external opportunities to deliver value.
•    Strong analytical skills to drill through key metrics and performance drivers;
•    Possesses excellent interpersonal communication skills, essential to create and sustain a clear, trustful and respectful relationship with your peers, managers and customers;
•    Ability to clearly articulate a vision and positively influence your peers to achieve a common goal.

Why you will love this job:

•    You will be challenged to design and develop new software applications.
•    You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.