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Supervisor(a) de CRM | CRM iGaming Position in Brasil - RETEM | CRM, Retenção, Recuperação e Monetização para iGaming


Job description

A RETEM é uma consultoria e BPO de CRM especializada em iGaming.

Atuamos como braço estratégico e operacional de casas de apostas e cassinos online na América Latina, com foco nos quatro pilares que movem o setor: ativação, retenção, monetização e recuperação.

Já geramos centenas de milhões de reais em GGR impulsionando campanhas, jornadas e estratégias de relacionamento.

Somos obcecados por performance, dados e experiência do jogador — e queremos gente com sangue nos olhos que compartilhe essa mesma visão.

Você vai liderar o plano de CRM 360°, garantindo cadência, qualidade e resultado das jornadas e campanhas multicanais — do desenho de estratégia à operação diária, sempre com olhar de performance e escala.

Responsabilidades Orquestrar o plano de CRM 360° (ativação, retenção, monetização e recuperação): calendário, metas e SLAs. Gerir o time multidisciplinar (automação, copy, design, dados), priorizando backlog e garantindo qualidade das entregas.

Acompanhar KPIs e gerar insights semanais: abertura/CTR, conversão em depósito, LTV, churn, ROI por campanha e coorte.

Garantir governança e compliance: hipóteses de teste, documentação, versionamento de fluxos, LGPD e alinhamento com Marketing, Produto e Operações.

Promover cultura de experimentação: A/B, holdout, incremento e melhorias contínuas nas réguas e jornadas.

Brifar e validar peças com copy/design, garantindo mensagem, segmentação, canal e timing corretos.

Requisitos Experiência sólida em CRM (estratégico e operacional) liderando rotinas de campanhas e jornadas.

Vivência multicanal (E-mail, Push, SMS, WhatsApp, Pop-up / In-app, Voz).

Domínio de métricas e experimentação (A/B, holdout, incrementação).

Gestão de pessoas: já ter liderado ou supervisionado times de CRM (supervisor, coordenador, gerente ou monitor).

Ferramentas de automação (Smartico/FastTrack/BetConstruct ou similares – Smartico é um plus).

Diferenciais Experiência prévia em iGaming/Betting.

Noções de SQL/BI para leitura de dados e briefing técnico.

Inglês intermediário/avançado.

Histórico comprovado de aumento de retenção/monetização (cases, números, prints de painel contam pontos!).

Foco em resultado acima de vaidade.

Hands-on e dono(a) do processo, sem perder visão de escala.

Comunicação clara, jogo de cintura com áreas e obsessão por experiência do jogador.

Envie seu currículo para talentos@retem.me com o assunto: Referrals increase your chances of interviewing at RETEM | CRM, Retenção, Recuperação e Monetização para iGaming by 2x J-18808-Ljbffr

Required Skill Profession

Other General


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Unlock Your Supervisor a Potential: Insight & Career Growth Guide


Real-time Supervisor a Jobs Trends (Graphical Representation)

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Are You Looking for Supervisor(a) de CRM | CRM iGaming Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RETEM | CRM, Retenção, Recuperação e Monetização para iGaming adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Brazil laws and regulations

What Is the Average Salary Range for Supervisor(a) de CRM | CRM iGaming Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Brasil. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Supervisor(a) de CRM | CRM iGaming?

Key qualifications for Supervisor(a) de CRM | CRM iGaming typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Supervisor(a) de CRM | CRM iGaming?

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Interview Tips for Supervisor(a) de CRM | CRM iGaming Job Success

RETEM | CRM, Retenção, Recuperação e Monetização para iGaming interview tips for Supervisor(a) de CRM | CRM iGaming

Here are some tips to help you prepare for and ace your Supervisor(a) de CRM | CRM iGaming job interview:

Before the Interview:

Research: Learn about the RETEM | CRM, Retenção, Recuperação e Monetização para iGaming's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Supervisor(a) de CRM | CRM iGaming interview at RETEM | CRM, Retenção, Recuperação e Monetização para iGaming, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RETEM | CRM, Retenção, Recuperação e Monetização para iGaming's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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